Terms of Service

These terms govern your use of Velivow, an adults-only social and dating service operated under the Velivow brand. By creating an account or using the service, you agree to these terms. If you do not agree, do not use Velivow.

1. Operator and service regions

The service operator and contact details are shown at the top of this page. Velivow is offered only in the service regions shown at registration and in the service-region settings. The current list is the United States, United Kingdom, Canada, Australia, New Zealand and Singapore. The service region is self-declared and checked by the server. The country on your public profile is a separate display and discovery field; it does not grant access to a service region.

We may add, suspend or remove a service region where required by law, payment-provider rules or safety requirements. If your region is removed, we will provide the notice and wind-down steps required by applicable law.

2. Eligibility

You must be at least 18 years old and legally able to enter a binding agreement in your jurisdiction. You must provide a valid email address that you control. Velivow does not currently perform government identity or biometric verification, and an account is not a guarantee that any person is who they claim to be.

VELIVOW DOES NOT CONDUCT CRIMINAL BACKGROUND CHECKS ON ITS MEMBERS.

3. Your account

Keep your password confidential and your contact details current. You are responsible for activity under your account. Do not share, sell or transfer an account. We may require email re-verification after an email change or a security event. Notify support promptly if you believe your account has been compromised.

4. Profiles and content

You retain ownership of content you submit. You grant Velivow a limited, worldwide licence to host, process, resize, store and display that content solely to operate the service. You must have the right to upload every photo and recording you submit. Do not upload images of other people without their consent, identity documents, financial data, or content that violates the Community Guidelines.

Profile fields, photos, voice messages and chat messages may be reviewed by human moderators when a report is made or when required by law. Automated systems do not permanently ban people based on report counts alone.

5. Impressions and privacy

Velivow's rating features are private by default. A match requires at least one valid impression from each person. Paid membership does not reveal anonymous rating identity, individual scores, tags or written reasons. Conversation-based unlocks and explicit viewing requests are the only mechanisms for viewing another person's scored dimensions. Scores are opinions, not statements of fact, and must not be used for harassment, discrimination or retaliation.

You can stop future display of scores you shared from Privacy choices. Previously viewed information cannot be recalled. Sharing again requires an explicit approval.

Public aggregate statistics are shown only when minimum sample thresholds are met. You must not attempt to re-identify anonymous raters, scrape data, or circumvent privacy thresholds through repeated accounts or API manipulation.

6. Masked chat

Masked chat is a pseudonymous conversation mode. Real names, photos, ages and full profiles remain hidden until both participants agree to a reveal. You may initiate at most two reveal requests per room. Masked chat does not create rating permissions. Ending a room makes it read-only and releases an active-room slot.

7. Memberships, points and purchases

Paid memberships are fixed-term purchases: 30 days for monthly, 12 calendar months for yearly. There is no automatic renewal. The 7-day Member trial is available once per verified email address, including addresses used by deleted accounts. Points have no cash value, do not expire, and may only be exchanged for the benefits shown in the product. Membership-cycle gifts expire at the end of their cycle; separately purchased benefits and point-exchanged benefits do not.

All prices are displayed before checkout in USD and are the same for every service region. Our merchant of record processes the payment and may handle applicable taxes and receipts. We do not store full card or bank details. Where a payment provider is not yet live, the interface must clearly mark checkout as unavailable or as a test simulator. A test payment is not a commercial purchase. Mandatory consumer withdrawal, refund and disclosure rights in your region override any inconsistent statement in these terms.

Upgrades convert remaining trial time 1:1 and remaining paid value according to the new plan's daily rate. Downgrades during an active paid period are not supported. Early renewal of the same tier extends the end date without immediately refreshing the current cycle's gifts.

Send a notice through Purchase withdrawal without signing in or giving a reason, or request a refund through Orders & refunds or billing support, including if your account is restricted. A request, approval and completed refund are separate states. Test refunds never move money. Used or converted benefits may require an individual review; no policy here excludes mandatory consumer rights.

8. Safety, moderation and appeals

We may issue a formal warning, a 24-hour restriction, a 7-day restriction or a permanent ban for violations. Temporary restrictions permit browsing but pause core interactions. You may submit one formal appeal per penalty. Permanent bans may be reviewed after 30 days; re-registration with the same email is not automatically permitted, and trial eligibility is assessed separately.

Report a profile, photo, message or behaviour from the relevant page. Reports involving intimate images can also be submitted without signing in through the support page. We provide a reference, review the reported content and known identical copies, and remove content where required by law. Urgent safety reports are prioritized. You can track a support request with its reference. Do not upload or resend an intimate image when reporting it.

9. Deletion

You may request deletion from Settings. Received rating data is removed, ratings you gave may be retained in de-identified aggregate form, and shared chat history remains readable to the other participant as a "Deleted User" record. Profile media is removed. Financial records, report evidence and records needed to comply with law may be retained for the periods described in the Privacy Policy.

10. Acceptable use

Do not use Velivow to harass, defraud, impersonate, solicit minors, distribute sexual content involving non-consenting people, scrape private data, bypass blocks, manipulate points or payments, or interfere with the service. Do not use automated tools to access the service without written permission. We may suspend access and preserve evidence where necessary to protect users or comply with law.

11. Disclaimers and liability

The service is provided on an "as available" basis. We do not guarantee matches, responses, specific numbers of profile views, or the accuracy of user-provided information. To the maximum extent permitted by law, Velivow is not liable for indirect or consequential loss arising from interactions with other users. Nothing in these terms excludes liability that cannot lawfully be excluded.

12. Governing law and disputes

These terms are governed by the laws applicable to the service operator identified at the top of this page, without regard to conflict-of-law rules. Nothing in this section deprives you of the protection of mandatory consumer laws in your country of residence, or of your right to bring a claim before a competent local authority or court where the law provides. Before starting formal proceedings, please contact support so we can try to resolve the issue.

13. Changes and contact

We may update these terms as the product or applicable law changes. Material changes will be communicated through the service before they take effect. Questions can be sent through the support page.